Frequently Asked Questions


Frequently Asked Questions

 


 

Veterinary Services

What should I expect during my pet’s wellness exam?
A: During a wellness exam, our veterinarian will examine your pet’s general appearance, listen to their chest and examine certain areas of their body to ensure no abnormalities are present.


How often should my pet have a wellness examination?
A: The frequency of pet wellness exams depend on the pet’s age. For a puppy between the ages of 01 years, we recommend wellness exams at least 3 times per year, while senior pets age 7+ we recommend semi-annually.


My pet is having problems, can I call and have you give me advice on the phone?
A: In order for us to give you the best advice, we do highly recommend you bring your pet in. We want to exam them and find out exactly what is wrong before giving any information to you.


When my pet has surgery, can I pick them up the same day?
A: We cannot promise you will be able to pick them up the same day, it depends on how long the surgery lasts and how long it takes for anesthesia to wear off. We will give you a call as soon as the surgery is done and give you an update on how surgery went and when you can pick them up.


Can my pet eat before surgery?
A: Please don’t feed your pet 12 hours prior to surgery, giving them water is okay.


How long after surgery can I give my pet a bath?
A: We recommend waiting 2 days after surgery.


Do stitches come off on their own or do I have to come back in to have them removed?
A: The stitches should come off on their own but we recommend a recheck appointment 10 days after surgery to make sure everything is okay and healing properly.


 

Boarding Retreat

Do I pay when I drop my pet off, or can I pay when I pick them up?
A: We do require payment when you drop off your furry companion.


Do I have to pay for the day I drop off if I drop them off at the end of the day? What about for pick up?
A: The first day you drop off, no matter the time of day, is considered a day. If you pick up before 12 p.m. there is no charge for the day, however if you choose to pick up after 12 p.m., we do charge for the day.

Example:
Boarding December 1-5
Dropping off December 1 at 6 p.m. and picking up December 5 at 11 a.m.
You will be charged for 4 days of boarding (plus any additional options)
Boarding December 1-5
Dropping off December 1 at 11 a.m. and picking up December 5 at 6 p.m.
Charged 5 days of boarding (plus any additional options)

What type of exercise will my dog(s) have during their stay?
A: You have multiple activities to choose from for your dog, including day camp, group play, or private play. They will also have a minimum of three 15 minute outdoor walks a day.

How many times do you feed my pet a day?
A: We feed your pet(s) according to your specific instructions.

Can I bring my dog’s bedding?
A: Due to the daily cleaning requirements in our boarding facility, we ask that you do not bring your dog’s bedding. NOVA Pets Boarding provide comfortable bedding for your pet.

Do employees stay with the animals overnight?
A: No, we are not a 24 hour facility.

What are your cancellation penalties for boarding or appointments?
A: There are no cancellation penalties, if you want to cancel a reservation or appointment please give us a call or email us.

What kind of food will my pet be fed if I do not bring their own?
A: They will be fed Royal Canin food. However we no longer provide food unless your dog runs out of their food. Boarding is overwhelming and switching their food will cause more confusion and even illness.


 

Doggie Day Camp

How long do dogs play in Doggie Day Camp?
A: We offer two play sessions for day camp, both 3 hours long. We offer a morning session from 9 a.m. - 12 p.m., and an afternoon session from 1 p.m. - 4 p.m. For dogs staying all day, they are given a bathroom break and a rest period between 12 p.m. and 1 p.m.


Is someone in the room with the dogs during the day?
A: Yes, at least one kennel attendant is always in the room with the dogs to keep an eye on them.


My dog is shy, can they still participate?
A: Of course! We have play groups that are smaller in size, and play groups with calmer dogs. We will do our best to find the right group for your dog to join!


 

Grooming Services

What type of pets do you groom?
A: We groom dogs and cats of all breeds


How long will it take to groom my pet?
A: The amount of time it will take for your pet to be groomed will depend on the size and breed of your pet.


When I come in for the grooming appointment, can I wait for them to be groomed?
A: We recommend dropping your furry friend off for the day at no charge to you. We will call you when they are ready to be picked up.


Can I request a specific haircut for my pet?
A: Yes, you can be a specific as you want! We want to give you exactly what you want and will do our best to fulfill your requests.


My dog does not do well with grooming, is there an alternative option to have them groomed?
A: For dogs and cats who are a little uneasy about getting groomed, we do offer the option of anesthesia for the duration of the appointment for an additional charge.


Need more information? Please contact us

Nova Pets Health Center

3935 Avion Park Court, Suite A102

Chantilly, VA 20151


For general information, questions, appointment requests, call us at:

Clinic: (703) 378-9791
Fax: (703) 997-7786
Email Us:
[email protected]

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Hours of Operation

Sunday Closed

Monday 7:00am - 6:00pm

Tuesday 7:00am - 6:00pm

Wednesday 7:00am - 6:00pm

Thursday 7:00am - 6:00pm

Friday 7:00am - 6:00pm

Saturday 8:00am - 12:00pm