Medical Illness Policy:
If your pet becomes ill or injured while in the custody of NOVA Pets Health Center, we will call you regarding your pet’s symptoms, treatment options, and estimates of additional costs. If no one can be reached, we will perform the minimal necessary treatments to relieve immediate discomfort or to resolve an important “emergency” medical condition. This includes only non-elective treatments and necessary diagnostics.
I hereby authorize Dr. S. Masood, DVM, assigned doctors and/or the staff he employs, to administer treatment as he/they consider therapeutically and/or diagnostically necessary on my pet. I also consent to the administration of such anesthetics as are necessary and surgical procedures of an emergency nature.
I have read and understand this agreement. I fully intend to pick up my pet on the above specified date. If circumstances change, I will notify Nova Pets Health Center of a new date. I hereby release Dr. S. Masood, DVM, assigned doctors and/or his staff from all claims, legal or equitable arising out of the treatment rendered by him, and affirm that no guarantee or assurance has been made as to the results that may be obtained.
We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company.
It’s that simple! And we strictly adhere to this policy.
Nova Pets Health Center recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Commonwealth Of Virginia Veterinary Disclosure:
Nova Pets Health Center has business and medical staffing hours as follows:
Monday – Friday 7:00 AM – 6:00 PM
Saturday 8:00 AM – 12:00 PM & 5:30 PM - 6:00 PM*
Sunday: 5:30 PM- 6:00 PM*
*Pick up/drop off only
Therefore, this form is to inform you that we have no in-house, on-duty continuous medical staff care:
Overnight, from 6:00 PM each day to 7:00 AM the next morning.
Holidays that this also applies to include: New Year’s Eve (open half day), New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve (open half day), Christmas Day
In terms of boarding:
Staff members are present every day to feed, walk, and exercise the pets staying with us, regardless of holidays or weekends, although the clinic itself may be closed.
Veterinary Refund Policy:
In the event that a boarder is picked up earlier than expected, or a reservation is paid for and then canceled, a refund will be given for the number of days and the services that were not used. The refund will be given within one business day of when the pet was picked up. Refunds will also be given for day camp or grooming, provided that no services were performed. There are no charges for a canceled reservation, but we greatly appreciate it if notice is given at least two days ahead of time.
If a Member wishes to cancel a Wellness Plan within 4 hospital working days of startup, the membership fee and any other fees paid are refundable, less the undiscounted retail value of any and all services/products provided.