3935 Avion Park Court, Suite A102, Chantilly, VA 20151   ph: 703-378-9791   Fax. 703-997-7786

Frequently Asked Questions

A: We accept all major credit cards, Cash, Check, and Care Credit

A: Our goal is to ensure your pet receives the best medical attention to ensure optimal treatment and recovery. If your pet is diagnosed with a complex issue that requires specialized treatment, we will refer him or her to an appropriate, board-certified specialist who has specialized training and equipment for that particular condition.

In the instance that your pet is referred to an outside specialist, our NPHC team will remain involved in their recovery through constant and consistent communication and follow-up care.

A: Unfortunately, we cannot offer refunds for veterinary care services provided as the fees charged cover the costs of the examination, testing and diagnosis. It is important to keep in mind that a straightforward solution is not always available for pets (much like with humans). Rest assure that our veterinary team will do everything they can to provide you with answers as soon possible.
A: By law, and under NPHC’s code of ethics, a veterinarian cannot provide a diagnosis over the phone. A physical examination of your pet is necessary to ensure the veterinarian provides an accurate diagnosis and appropriate treatment.

Q: What do I do in the case of an emergency and your clinic isn’t open?

A: Please contact Pender Emergency Vet in Fairfax at 703-591-3304 or TLC in Leesburg at 703-777-5755.

Q: What should I do when my pet arrives home after its spay or neuter surgery?

A: After arriving home, you should keep your pet warm and comfortable by providing a soft clean bed, ideally in a quiet and draft-free room at approximately 68-72°F (20-22°C). Unless otherwise instructed, your pet should be given ample fresh water. After a few hours, a small amount of food may be given. Please keep your pet indoors overnight – or longer if instructed – and allow the use the restroom regularly. You should discourage any jumping or activity that will cause excessive stretching of the wound, especially during the first few days post-operatively.

Q: I was unaware that animals have dental problems. Is it common?

A: Dental disease is the most common disease in dogs and cats. Over 68% of all pets over the age of three have some form of periodontal or dental disease. Most pets will show few signs of dental disease. It is up to the pet’s family and veterinarian to uncover this hidden and often painful condition.

Q: Why does my pet need dental care?

A: Your pet’s bad breath could be a sign of a more serious health problem. That foul smelling breath you’ve complained about your pet having could mean serious dental problems or health issues including heart, kidney, or lung disease that may be lurking in your pet.

Q: How can I prevent tartar accumulation after a dental procedure?

A: Plaque and tartar begin forming in as little as six hours after your pet’s dental cleaning. A home dental care program is a must for all pets. Your veterinarian will provide you with detailed instructions on how to brush or rinse your pet’s teeth.

Q: What should I expect during my pet’s wellness exam?

A: During a wellness exam, our veterinarian will examine your pet’s general appearance, listen to their chest with a stethoscope, and examine certain areas of their body to ensure no abnormalities are present.

Q: How often should my pet have a wellness examination?

A: The frequency of pet wellness exams depend on the pet’s age. For example, a puppy between the ages of 0-1 years needs wellness exams at least 3 times per year, while senior pets age 7 + needs them semi-annually.

What vaccinations does my dog/cat really need?

A: The range of vaccines available includes: rabies, distemper, adenovirus/infectious canine hepatitis, parvovirus, leptospirosis, parainfluenza, coronavirus, lyme disease, and bordetella bronchiseptica.

“Core” Vaccines – Recommended for all puppies and dogs by the American Animal Hospital Association (AAHA) Canine Vaccine Task Force
Canine distemper virus
Canine parvovirus
Canine adenovirus-2
Rabies virus

“Non-Core” Vaccines – Recommended for puppies and dogs in special circumstances, dependent on the exposure risk of an individual dog by the American Animal Hospital Association (AAHA) Canine Vaccine Task Force

Distemper-measles virus
Leptospira spp.
Borrelia burgdorferi or Lyme disease
Canine parainfluenza virus
Bordetella bronchiseptica or “Kennel Cough”

Q: Why does my dog need to be revaccinated?

A: In most properly vaccinated dogs, the immunity should last more than a year, and often several years. However, immunity does decline with time and this decline rate varies with individuals. To maintain the best immunity in a reasonable way, revaccinations have proven very successful. Because improvements are continuously made in the vaccines we use, some do not need to be given so often, depending on individual circumstances of the pet. Most dogs with low-risk lifestyles will be vaccinated every three years with the “core” vaccines and then as needed for any “non-core” vaccines. Your veterinarian will discuss the need and frequency of booster vaccinations for your dog based on your pet’s needs and lifestyle.

Q: How is a microchip put into my dog?

A: Before insertion, a sterile microchip is scanned in it’s package to confirm that the identification code of the transponder is the same as that shown on the package bar code label.

A needle containing the microchip is loaded into the application gun or syringe, and the pet is positioned for the injection. For dogs and cats, the standard site for microchip placement is in the subcutaneous tissue along the dorsal midline (the spine) between the pet’s shoulder blades. For correct placement, the pet should be either standing or lying on the stomach. Some of the loose skin between the shoulder blades is gently pulled up, and the needle is quickly inserted. The applicator trigger is depressed, injecting the transponder or microchip into the tissues. Once the chip is inserted, the pet is scanned to ensure that the chip is reading properly and the identification number is checked. It is now a permanent and tamperproof method that cannot be lost.

Q: Does it hurt to insert the chip?

A: The procedure is fast, safe, and appears to be relatively pain-free in most pets. The chips are usually inserted without incident, even in the tiniest kittens and puppies. The application needle is quite large, and some clients will choose to have the microchip implanted at the time of sterilization, so that the pet can be anesthetized for the injection. However, this is not necessary, and the microchip can be implanted at any time that is convenient.

Q: Is there anything I have to do?

A: Once your pet is microchipped, you must register him or her with the appropriate agency. Your veterinarian will provide you with the relevant documents and contact information and will tell you if any fees are required. Failure to register your pet’s microchip identification will render the entire process useless. If you move or change your contact information, be sure to update your pet’s microchip information. If your pet is lost and recovered, this information will be used to reunite you with your pet.

Q: How is the microchip detected?

A: The microchip can be ‘read’ with a microchip scanner, which detects the specific electronic code embedded in the chip, and displays the identification number on the scanner’s screen. Since the occasional microchip may migrate, or move out of position, the microchip reader will be passed over the entire body of the pet in order to ensure that the chip will be detected if present. Most, if not all, humane societies and animal shelters now have microchip readers, and routinely scan all stray and injured animals. Steps are being taken to standardize the readers and develop databases that can be readily accessed.


Phone: (703) 378-9791
Fax: (703) 997-7786
Email: info@novapets.com


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